BH Assurance


BH Assurance leader in Tunisia but with a large part of the turnover coming from the group (BH Bank).
BH Assurance offers different services to its customers, including: Life, Health, Auto, etc, for Individuals and Businesses

Innovation + Design Thinking workshops

100% agile approach

Monthly Digital Governance Committee reporting directly to the CEO with access to all business teams

Proxy Product Owner for backlog definition and validation

Implementation of an innovative Selfcare Omnichannel Digital Experience solution covering different needs and offering time to market on 2 channels : Web and Mobile channels

Showcase site for more traditional customers and communication

Dematerialization of account openings

Digitalization of insurance services, such as : request quots, follow up demands, online subscription

Geolocation of insurance agencies

360° dashboard

Notification, onligne claims and messaging

New strategic vision of the company

Reinforced culture of innovation

Better internal collaboration

Optimized "Customer Journey”

Increased customer attraction and retention