Government

Provide citizens with necessary information from anywhere

Industry Overview

Nowsdays, attractivity of countries and territories is in part measured with the level of maturity of its government in providing e-Government and Smart-Government initiatives. Citizens and investors are perceiving thier own public sector as provider of services whose reachability and quality of service need to be continuously improved.

The initiatives of E-Government and Smart-Government, have great impact in reducing administration headaches, increasing productivity and providing around-the-clock information to citizens and enterprises.
We have seen many transformations on the public sector since 2000:

  • The provided services are becoming transactional and not only informational
  • Solutions are been deployed into smartphones giving birth to Smart-Government; a trend named after the use of “smart” mobile phones.
  • Content contextualization have been widely adopted.
  • Many processes are being ported into the web and mobile channels.
  • Thanks to web/mobile enabling processes, public adminisrators started implementing and monitoring key performance indicators (KPI) for services offered by public administrations.
  • E-Goverment and Smart-Goverment may result in changes on the organization of the public administrations by replacing many citizen-facing tasks into back-office BPO (business process outsourcing) tasks.
  • Dematerialization and going paperless have boosted adoption of E-Government initiatives.
  • Open-source as well as proprietary software solutions have emerged to enable these transformations.
  • Increased and cheaper connectivity between public information systems helped build G2G (Government to Government) services.
  • Adoption of BPM (business process management) solutions help detecting bottlenecks, anticipate capacity, monitor performance and make processes more agile

All these trends made out the public sector a very dynamic IT sector in many regions and growth is expected to continue in the coming years.

Industry Challenges

Many challenges are facing public entities to scale up to the Smart-Government era with many hot topics:

  • Provide citizens with necessary information from anywhere, any time and from any device
  • Enhance quality of services provided by public entities and provide them 24×7
  • Encourage help-your-self citizen approach in getting and providing information
  • Protect privacy and provide secure solutions and services
  • Provide better educational services and spread education where citizens are
  • Reduce paperwork required to fulfill administrative tasks by building G2G (governmet to government) connected services
  • Allow requesting official documents by web and mobile without need for moving physically to admintsrations
  • Provide citizens and enterprises with accurate information of their on-going applications and requests
  • Provide decision-makers with Key Performance Indicators for quality of the services and processes
  • Provide equal access to sevices including in rural areas and for expatriates
  • Boost Employment and knowledge of employment-related initiatives.
  • Elections, voting and surveys
  • Increase safety of communities and citizens

Our Value Proposition

We have deployed several capabilities for the public sectors such as:

  • Our expertise in building Smart Mobile Government solutions
  • Experience in building Java/JEE web portals
  • Location-based solutions
  • Security
  • Responsive and HTML5 development skills
  • Performance and benchmarking for building scalable solutions
  • Business Process Management
  • Dematerialization